Virgin Media have released a statement tonight where they outlined their reasoning for suspending the supply of their sports channels to eir Sport.
The timing couldn’t have been worse as many fans in Ireland were tuning in to watch the Champions League clash between RB Leipzig and Atletico Madrid which is being broadcast on Virgin Media Sport.
Those who view Virgin Media Sport through an eir Sport subscription were left confused that the game wasn’t broadcast.
Virgin Media have offered an explanation as they state Eir have not paid their contract distribution licence fee.
“We have suspended our supply of Virgin Media Sport and Virgin Media Sport Extra to eir Sport because, eir has failed to pay the contracted distribution licence fee,” the statement read.
“Please refer to eir’s technical support line: 1890 260 260, or contact
Inevitably, this has led to widespread anger on social media as a result.
Could this not have been announced before the game actually kicked off instead of 20mins into it? Shambolic
— Marty Cassells (@CassellsM) August 13, 2020
— Fionn Ó Ceallacháin (@fionn_o_c) August 13, 2020
This is so unprofessional. You couldn't sort this out with a bit of warning? Both of these companies treat customers with contempt
— pbp O (@mouinheno) August 13, 2020
Eir have subsequently released a statement of their own as they outlined their disappointment with the “unreasonable” step that Virgin Media took.
Eir say that they offered fair terms to Virgin Media based on the reduction in live sport as a result of the COVID-19 pandemic but this wasn’t accepted.
“In common with other live entertainment businesses operating through this pandemic, eir Sports can only pay for the sports events that actually take place,” an eir statement read.
“We have consistently offered fair terms to each of our live sports content providers to reflect the reduced timetable, however Virgin Media has not agreed to updated terms and has taken the unreasonable step of unilaterally withholding their feed from Virgin Media Sports viewers on the eir network.
“eir Sports remains committed to offering the best in available live sports entertainment and we are working towards a swift resolution to this issue.”
This will no doubt come as a concern for Eir customers who would have been hoping to see Champions League action over the coming 10 days.
The competition is in its closing stages with the semi-finals set to take place next week before the final on Sunday, August 23.